Frequently Asked Questions
Everything you need to know about bringing Madison & Mayfair elegance into your home.
What are your standard delivery times?
We offer standard UK delivery within 3-5 working days. For international orders, shipping typically takes 7-14 working days depending on the destination and customs processing.
What is your return policy for home decor items?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of receipt for a full refund.
How do I care for my Madison & Mayfair furniture?
To maintain the quality of our pieces, we recommend using a soft, damp cloth for cleaning and avoiding harsh chemical cleaners. Specific care instructions are included with each product.
Do you offer trade discounts for interior designers?
Yes, we offer an exclusive trade program for industry professionals. Please contact our support team with your business credentials to apply for a trade account.
Are your products covered by a warranty?
All our furniture and home accessories come with a 12-month manufacturer’s warranty against defects in materials and workmanship under normal household use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna for eligible orders.