Returns & Exchanges
At Madison & Mayfair, we want you to be delighted with your home accents; however, if you are not entirely satisfied, you may return your items within 30 days of delivery. All returned products must be in their original packaging and in a resaleable condition to qualify for a full refund.
Initiate Your Request
Contact our dedicated concierge team via email with your order number and the specific items you wish to return to receive a Return Authorization.
Secure Packaging
Carefully repackage your items in their original boxes with all protective inserts to ensure they remain safe and undamaged during transit.
Dispatch the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized courier point, ensuring you retain your proof of postage.
Quality Review & Refund
Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing